Your Water Account

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City Water Account Information

This information has been assembled by the City of Lewisville Customer Service Division to answer frequently asked questions concerning utility services billed by the City.

Electronic Water Bill Payment

Lewisville residents can sign up to receive their water bill electronically.

Residents can e-mail ub@cityoflewisville.com to receive a brief form to complete and return.
The electronic bill generated looks just like the bill a customer would receive in the mail. It includes a graph with the customer’s past 12 months’ history and a message area with current information. Residents will receive their bill one to two days earlier since the bill does not have to be forwarded and processed for mailing. Reminder bills will still be processed, printed and mailed.

Customers also are able to pay online, or by calling a customer service representative at 972.219.3442, and pay with with a debit or credit card, thereby eliminating the need to print and mail the coupon back. The city also allows a customer to set up monthly direct deposit and will discount the bill by $1.50 each month.

Automatic Draft

Lewisville residents have the option to set up automatic draft (debit) for water bill payment. A completed Automatic Draft agreement along with a voided check can be emailed to ub@cityoflewisville.com or dropped off at Lewisville City Hall, 151 W. Church Street, Monday-Thursday, 7:30 a.m.-5:30 p.m. or Friday, 7:30-11:30 a.m.